Returns and exchanges are accepted on jewelry only.
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Return or exchange requests must be made within 10 days of delivery date.
Pearls are not available for a refund or exchange.
We have no way of knowing what color of pearl you will receive until the oyster has been opened. We can not exchange pearls if you receive a color you may not like.
Oysters that are purchased for at home openings are sold as is. There is a VERY small risk that the oyster will not have a pearl inside. We encourage you to record a video of you opening your at home open oysters. From the moment you are opening the package to the end. If your oyster does not have a pearl inside, we will ship you another oyster. If you do not record a video of your opening, we can not honor this.
If at any time during our live shows we get an oyster that does not have a pearl, we will just open another oyster.
For orders outside of the US, we are not responsible for any customs fees.