• Returns and exchanges are accepted on jewelry only.

  • Return or exchange requests must be made within 10 days of delivery date.

  • Pearls are not available for a refund or exchange.

  • We have no way of knowing what color of pearl you will receive until the oyster has been opened. We can not exchange pearls if you receive a color you may not like.

  • Oysters that are purchased for at home openings are sold as is. There is a VERY small risk that the oyster will not have a pearl inside. We encourage you to record a video of you opening your at home open oysters. From the moment you are opening the package to the end.  If your oyster does not have a pearl inside, we will ship you another oyster.  If you do not record a video of your opening, we can not honor this.

  • If at any time during our live shows we get an oyster that does not have a pearl, we will just open another oyster.

  • For orders outside of the US, we are not responsible for any customs fees.